Information on this page was last updated on 01/10/2017
The North West Ambulance Service undertakes approximately 1.2 million non-emergency journeys every year. We provide Patient Transport Services in Lancashire, Greater Manchester, Merseyside and Cumbria and we have four Contact and Control centres in Preston, Carlisle, Oldham and Chester.
We employ approximately 800 staff, 150 call takers, controllers and planners, have around 320 volunteer car drivers and operate over 320 vehicles.
To support our delivery of PTS, we also operate a third party framework which utilises private ambulances and taxis companies who have to comply with our strict operating guidelines and governance to ensure the safe transportation of all out patients at all times.
Patient Transport is available for those patients who meet the eligibility criteria. When you request transport, you will be asked a series of questions that decide whether you meet the eligibility criteria on the basis of medical need. These questions will also help us to decide how we can best support you in getting to your appointment. If you need someone to accompany you due to a specific need, we must be made aware of this.
You may be eligible for the Patient Transport Service (PTS) if you have a medical condition which could stop you getting to your appointment by any other means.
When you telephone, you will need your NHS number, which you can get from your GP or clinic. Please tell us about your mobility; if you need someone to accompany you due to a specific need, together with any other requirements you may have to make sure the right type of transport is booked for you.
The questions will be asked every time you need to book transport unless you are a renal dialysis or cancer patient.
You will be asked about your medical condition and your mobility. The questions have been designed to make sure that we understand your needs and improve the quality of our service by matching our transport with your medical needs.
We provide a range of different vehicle types and levels of care, appropriate for your medical needs, to make sure you travel as safe and as comfortably as possible to your appointment.
If you are not eligible we will refer you to information regarding transport alternatives and information on how to get help with travel costs.
AddressNorth West Ambulance Service
Lancashire Area Office
449-451 Garstang Road
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